What is the ClinicOffice Support Plan?

The Support Plan is what we call the backup service we offer to ClinicOffice users to ensure that you have all the help you need to get the most out of your software. Here are the benefits…

  • Unlimited Telephone, Email and Online Help Desk Support

Unlimited telephone support from our technical staff, priority treatment for any email support and free use of our Online Helpdesk System

  • FREE Version Upgrades*

We usually release a major upgrade to ClinicOffice every couple of years or so. Customers on the Support Plan receive a completely FREE upgrade to the latest version (otherwise an upgrade fee has to be paid).

*Terms & Conditions apply – please see the Support Plan application form for more details.

  • Online Backup Service

Support Plan customers have the option of an Online Backup account. We will help to configure an automatic backup schedule for you so that your ClinicOffice Database is uploaded to a secure server every night, giving extra peace of mind.

  • Discounts on other Support Services

Support Plan customers receive massive discounts on our other services such as Report Designing, Data Conversion and On-Site Installation & Training.

  • Wishlist Implementation

To continually improve the software, we operate a “wishlist” system so that users can make requests for new features or changes. Requests from customers on the Support Plan are given priority so that you can have an active role in the ongoing development of your clinic software.

What does the Support Plan cost?

The support plan costs just £25 per month for a single-user license and from £35 per month for network users, depending upon how many ClinicOffice licenses you have.

We aimed our prices so that for the majority of clinics, this cost is approximately the same amount as charged to a patient for a consultation or treatment.

In other words, the support plan is yours for the cost of about one treatment per month!

How do I join the Support Plan?

Three simple steps!

[1] Download the Support Plan Application Form

[2] Print it out and complete it

[3] Post it back to us (click here for our postal address)