Testimonials
We really do listen to feedback from our customers, which is why ClinicOffice keeps on getting better! Testimonials also inspire confidence for those who are considering ClinicOffice.
Here’s a selection of testimonials and feedback that we’ve received from our existing users. If you would like to tell us what you think of ClinicOffice or our Support Services, please don’t hesitate to contact us.
I have tried at least 13 different EMR (Electronic Medical record) systems before choosing ClinicOffice as my preferred system.
I made this decision because there is NO other system out there which allowed me to design, customize and modify my patient records in accordance with my needs and preferences. ClinicOffice is a very comprehensive software with a very intuitive user friendly interface which has helped me immensely in managing my private practice.
I have clinics in London and Dubai and have found it extremely useful to manage both of these with one software which integrates all my patient data with the financial activities and allows me to produce reports with extreme ease. The support offered by Pioneer software is world class and the remote log on facility ensures that I, as a user of ClinicOffice, am never without crucial help and always receive one to one help and support whenever I need it, whereever I need it.
I would recommend ClinicOffice to any Clinician any day.
Dr A M Bokhari
Consultant Cardiologist
Harley Street, London
After looking around and test driving the various packages on the market, I tried ClinicOffice. From first installation and demo tutorial it follows a logical and simple pattern. The screen is clean in design and the version upgrades to newer versions have transitioned seamlessly.
Database searching is straightforward, and most importantly for the clinician of the body, help is always at hand. In my many phone-calls to the support team, I have always been dealt with quickly and had any issue resolved. The remote support is a large worry taken away.
What we look for at this clinic is reliability, professional responsibility and calm. With ClinicOffice v4 we are in control of our notes, our invoicing and insurance records. I recommend this package to any osteopath etc. The transition is daunting, but a friendly team is always there to help.
Philip Aarons BSc (Ost) DHMSA MICO
Principal Practitioner
The Osteopathic House
We have used ClinicOffice from the day I started my new clinic two years ago.
I have found the software extremely useful and good for my practice. It has so many features and is very adaptable for a multidisciplinary clinic. I have also found the soft ware support invaluable for the front desk staff.
Thank you!
Tone Tellefson-Hughes BSc DC FCC(paeds) FEAC(paeds)
Clinic Director and Chiropractor
Luck’s Yard Clinic
ClinicOffice truly is the most advanced practice management solution available. The program has been superbly crafted and completely satisfies all of the demands of a busy (>25 clinicians, 12 reception staff) private clinic.
What I love most about ClinicOffice is that it’s almost completely customizable so you can design screen interfaces, data entry forms and reports that perfectly match your clinical operations to a ‘T’. I haven’t seen another product that matches ClinicOffice for its functionality, adaptability and overall sophistication. The support service is 100% as well!
Jonathan Bray MVSc MRCVS CertSAS MACVSc DipECVS
European Veterinary Specialist
Davies Veterinary Specialists
ClinicOffice has automated so many of the day to day tasks that I used to do manually and which I now take for granted. My non-attendance rate has plummeted now that I can send texts to patients to remind them of upcoming appointments, and contacting patients at specific times after treatments or enquiries has become very simple.
My administrative staff can’t do without ClinicOffice and although there is a short learning curve, once the software is mastered it is very intuitive. I hold regular open evenings and many people want to know of the next available spaces at open evenings – again ClinicOffice makes automating the invitations a few clicks away.
Taimur Shoaib MB ChB, FRCSEd, DMI(RCSEd), MD, FRCS(Plast)
Consultant Plastic Surgeon
We are a well established, multi-disciplinary private practice who have been using ClinicOffice for approximately 5 years. We find the software ideal in meeting our requirements when it comes to diary management and finances; we have approximately 14 practitioners currently on our system.
It is very user friendly and we are always assured of excellent technical support. Due to our busy clinic diary we especially welcome the texting service in reminding patients of their appointments.
Many aspects of the ClinicOffice software have definitely helped in reducing some cumbersome job tasks for administrative staff allowing for more productivity in their job role.
I would definitely recommend ClinicOffice to any private practice.
Marianne Potgieter
Practice Manager
Wilbrahams Place Practice
As an existing ClinicOffice customer with a support contract we have been delighted at the response times to our problems but more to the point the effective resolution of the problem.
It demonstrates the knowledge base of the team and their willingness to log onto our systems if required and to see the problem through. We are based in Alicante Spain and run a British GP medical centre and have never felt closer to home when support was needed.
Amim Hasan
Practice Manager
Medcare Spain
We have been using ClinicOffice for over 2 years and it has completely altered the way that we work. Our clinic runs much more efficiently and it allows us to have flexibility with staff access and security.
ClinicOffice also provides us with a great platform to run analysis on clinic performance which provides a great deal of information for marketing purposes. The support services are top notch. Personal, knowledgeable and always ready to listen to advice (at one point they updated the software simply because of one of our requests). I would highly recommend any clinic manager looking for a complete clinic software solution to try ClinicOffice.
Don Mei
Managing Director
AcuMedic
I downloaded the free 30 day trial (which I thought was a brilliant facility to offer!) and decided that this was exactly what I needed. I gave the Pioneer Software team a call and they were extremely helpful and sent the software CD and a handbook very quickly.
I contacted the help desk when I was ready to install the software and had our new ClinicOffice software up and running straight away. All the data I had used during the 30 day trial was saved and I just continued using it as before.
The Pioneer Software help team are great, any questions or help you need they’re just ready to assist, in a professional and friendly manner.
I would recommend this software to those who have a clinic of any kind as it offers so much. I use it as a database of contacts for clients and practitioners as well as the in built diary for appointment bookings and the facility to make letter templates which automatically uses the contacts to merge letters!
Highly recommended software!
Thilisa Hamilton
Metanoia Institute
ClinicOffice was great for starting out and now my business has grown I can’t do without it. It was very useful to have someone on the end of the phone to talk to whenever I or my staff needed it.
My receptionists built up a good relationship with the support team who were always friendly and available. Now we are on top of the software we have stopped using the support service which has saved us some money. We don’t have to pay anything at all to keep on using the software which is definitely a bonus!
Stephen Massey BSc DC
Clinic Director
St Asaph’s Chiropractic Clinic
Here at ITRM Chiropractic Clinic, we have found that the ClinicOffice products have helped us manage our clinic from a clinical, administrative and financial point of view.
It has made the job of archiving patient records together with any other documents referring to that patient quick and easy to retrieve. The financial data is quickly accessible and makes bookkeeping a lot less time consuming and much more efficient.
The Pioneer Software team is very approachable and always helpful with queries with the added advantage that if you sign up for the maintenance contract, they can help you tailor your program to suit your clinic’s needs. I would highly recommend any clinic to try this product.
Yara Ocaña Calvo
Managing Director
ITRM Chiropractic
We have a pool of clinical staff to cover around 50 clinic slots per month. As they don’t all work every day we had a nightmare maintaining our activity on a paper diary.
Our Admin staff think it is great and we are just starting to get out reports of activity and patient attendance to help us with planning. The document handling is useful too since each patient will have been referred in by letter so a scan of this makes it available to clinical and accounting personnel. Support is very good so all in all I am very pleased we selected ClinicOffice.
Dr Steven Crook
Consultant Clinical Scientist
Odstock Medical Limited
I am writing to thank you for the support you have given me. Our clinic opened in July and with 2 days to go I started looking for clinic software. Thankfully I came across ClinicOffice!
Your friendly sales team helped me to understand what options I had from stock control to the interest free payments. On top of this I found that this was the best priced software that does everything I need it to do.
The support team have been great. Whenever I have had a problem they have talked me through each step, at my level, not using too much ‘technical speak’, so I really understand how to do each process.
Our Podiatrists and Physiotherapists have found the ability to scan files in and attached them to a patients notes very useful and as a clinic we find this especially useful for the insurance work we have, as information tends to come in from many different sources. We are able to drag and drop any files we need into a patients record, so everything is kept in one place.
They even have a system to backup our database each day, so I don’t have any worries if my own backups fail. It’s all been so easy!
Becky Gavin
Director
Davenport House Podiatry & Physiotherapy Clinic
I am extremely pleased with your support service, which is always very accessible and your support staff are very knowledgeable with any questions that I ask.
ClinicOffice is easy to use and is designed like other Microsoft applications, which makes it very user friendly.
You have made an excellent ‘all in one’ product, which I have found especially suitable in my practice.
Sacha Prins D.O. MRO
Osteopath
Sacha Prins Osteopathie (The Netherlands)
ClinicOffice is great for our multi-site practice – it is customisable and grows with our business. The ability to run reports is a powerful tool in demonstrating our efficacy to clients, for marketing purposes as well as for internal auditing use.
Having researched the available clinical software, Pioneer Software has developed an excellent piece of software that is both easy to use and affordable.
Kenny Butler
Business Development Director
Back in Action UK Physiotherapy Clinics
Doing business with your company has been a true pleasure for me. I have been impressed with the quick response and professional approach your company has offered.
ClinicOffice has proven to be a tool that I would be lost without. I hope this can adequately express how grateful I am for the excellence of your service, your product and your staff.
Dr Gutti Bryn
Clinic Owner
Natt Center (Spain)
As an osteopath with a very busy practice, I need a secure and efficient database to organize my clinic. ClinicOffice v4 provides this in a beautiful way and has proved itself as one of the best investments of my clinic.
ClinicOffice is well integrated into Microsoft Windows which saves me a lot of time in making or downloading reports, letters, etc. I can attach documents to my patient’s reports in any format I like. There are many diary options which can easily be set to suit your personal preferences. One of my favourite tools in ClinicOffice is the ‘quick invoice’ button because of its efficiency. With this option I can create and print an invoice in about twenty seconds!
The support staff at Pioneer Software are extremely efficient and have excellent communication. Especially useful is the remote control connection that the helpdesk staff use, so that problems can be fixed right away.
To summarize, I can highly recommend ClinicOffice v4 to any osteopath or other healthcare practitioner who likes a well organized office but prefers to stay focused on the health of his or her patients!
Niels van Veen D.O. MRO
Niels van Veen Osteopathie
(The Netherlands)
